Q: Can I ask for a different shape of bellows other than the ones shown?
A: Yes, we are very flexible in how we customize our bellows. Please telephone us to discuss your needs.
Q: I have some fabric that I would like to use for my bellows. Is this possible?
A: Yes, we are happy to use fabric supplied by our customers provided it is of upholstery weight. We are also able to source material for you, so if there’s a specific, eg, clan tartan you would like, please just ask!
Q: I’m not sure of the finishes I want. Can I see samples?
A: Absolutely. For UK clients we can send out small samples of hide, leather, fabric and studs free of charge. For our overseas clients this service will incur a small charge.
Q: In what other way can I personalise my bellows besides shape, fabric and finishes?
A: We’re happy to offer an engraving service. You could have your bellows engraved with anything from initials and dates to a full coat of arms. Engraving is by laser and gives a very clean finish. Please contact us for further details.
Q: How much will I have to pay in postage and packing for my bellows?
A: As from 2016 each set of bellows sent is now free of charge within the UK
For customers living outside the UK, please contact us for further details.
Q: How much will I have to pay in postage and packing for accessories?
A: Obviously this cost will vary depending on the products you wish to purchase. You can find out how much you need to pay by going through the checkout process on the website. Alternatively, please contact us for further details.
Q: Do you offer a gift-wrapping service?
A: Not at the moment but prior to delivery the bellows are wrapped in bubble wrap and tissue paper within individual boxes.
Q: Are you able to deliver to an alternative address to that of the cardholder?
A: Yes, we are. Simply complete the ‘Shipping Address’ option at the checkout and we will ensure that your order goes to that specified address.
Q: How do I make payment?
A: If you are purchasing a fireside accessory payment is made when you place the order via our secure payment system. Simply follow the link to the checkout, enter your card details and voila!
If you are placing an order via email or over the phone payment is required in full, in advance, either by cheque, direct transfer or by card. We accept most debit and credit cards, but some may incur a small handling fee.
Q: What do I do if I need to return my purchase?
A: While we always try to ensure that our products reach their destination in perfect order, sometimes accidents do happen. If there is any damage to the product during delivery, please let us know immediately, photograph the item if possible and return it with the original packaging within 10 days of receipt. We will be happy to send you a replacement or a full refund.
Please note: Personalised commissions or engraved products cannot be accepted for return, unless damaged in transit.