Email: info@firebellows.co.uk       Tel: +44 (0)770 979 9718       FREE UK MAINLAND DELIVERY*

Terms & Conditions

Before making a purchase, please read our Terms & Conditions.

1.  At the present time, all product lines featured on our website are available unless otherwise indicated, e.g. bespoke items requiring a longer lead time.

2. In the event of an item suddenly becoming unavailable, we will inform you immediately and advise of you of a revised delivery date. Alternatively, we will offer you a refund.

3. Payment for your products is required in full at the time of placing your order, either online or over the phone or via email.

4. If products arrive damaged please inform us immediately on receipt, photograph, and return within 10 days with the original packaging. We will then be happy to issue a replacement or refund.

5. Personalised or bespoke items cannot be returned unless damaged in transit.

6. While we will make every endeavour to ensure that your goods are swiftly dispatched, we are unable to guarantee any specific delivery date.

7. Any sale item is non-refundable.

8. We reserve the right to increase prices without prior notification.

9. We reserve the right to alter any specification, price or design of our products.

10. Every effort has been made to ensure descriptions, photographic reproductions and specifications of our products are correct. However, due to the handmade/bespoke nature of some of our products, slight variations will occur between actual items and those featured on our website. These are unique items and uniformity is not guaranteed.

11. We do not accept any responsibility for variation of colour due to digital representation on different media platforms.

12. By using this site you are consenting to receive future information from us regarding new products, sales and special offers.

13. We promise not to divulge your personal data to any outside third party.

14. Copyright: you are granted a limited licence to access and make personal use of this website, but not to download or modify any portion of it, except with our expressed written consent.